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Dispatch Coordinator

Posted by: Falcon Xpress Transportation Group Inc.

JOB DESCRIPTION:

Falcon Xpress Transportation Group Inc. located at 6086 Mayfield Rd., Caledon ON L7C 0Z7 is recruiting for the position of FULL TIME Dispatch Coordinator. We are looking for committed, caring, and energetic individuals who will make Falcon Xpress Transportation Group Inc. a great place it is to work. We provide competitive wages, a fun-filled atmosphere, and opportunities to grow.

JOB DUTIES:

Supervise & review the work of dispatchers and coordinate the movement of trucks.
Check dispatch documents, truck driver schedules, freight bills & invoices, and truck routes etc.
Ensure compliance with safety programs & protocols as well as federal, provincial, and local regulations.
Promote and monitor employee safety and take proactive steps to create a positive safety culture.
Actively resolve any job-related issues as they arise.
Effectively communicate with customers on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.
Train newly hired dispatchers in their job duties, safety procedures and company policies.
Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.
Arrange for maintenance in case of truck or equipment breakdown.
Manage all routing modifications to ensure the business is utilizing equipment and staff efficiently.
Continually assess the service level and provide recommendations to managers regarding opportunities to improve operational performance.
Monitor and manage KPIs and cost factors impacting operational effectiveness.
Prepare and submit progress and other reports.