Customer service agent

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Customer service agent

Posted by: AccuGen Accounting Ltd.

Job Description

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Asset languages

  • Panjabi
  • Hindi

Responsibilities

Tasks

  • Supervise staff
  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Maintain records and statistics
  • Perform general office duties
  • Receive payments
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

  • Database software
  • Internet
  • MS Excel
  • MS Windows
  • MS Word
  • MS Office
  • Quick Books
  • Spreadsheet
  • Google Drive
  • Zoho CRM

Additional information

Security and safety

  • Basic security clearance

Transportation/travel information

  • Own vehicle

Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Repetitive tasks

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Ability to multitask
  • Dependability
  • Quick learner

Benefits

Financial benefits

  • Bonus

Other benefits

  • Free parking available

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