Work setting

• Hospitality industry

Responsibilities

Tasks

• Coordinate the flow of information within the team
• Direct and control daily operations
• Direct staff
• Open and distribute mail and other materials
• Plan and organize daily operations
• Establish and implement policies and procedures
• Determine and establish office procedures and routines
• Schedule and confirm appointments
• Manage contracts
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Order office supplies and maintain inventory
• Organize staff consultation and grievance procedures
• Greet people and direct them to contacts or service areas
• Type and proofread correspondence, forms and other documents
• Provide customer service
• Consult with clients after sale to provide ongoing support
• Supervise office and volunteer staff

Supervision

• 1 to 2 people

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS PowerPoint
• MS Windows
• MS Word

Area of specialization

• Correspondence

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Tight deadlines
• Attention to detail
• Work with minimal supervision

Personal suitability

• Ability to multitask
• Excellent written communication
• Reliability
• Accountability