User support technician 

MEVIS CONSULTING INC 

Job details

• Location Abbotsford, BC V2S 1G7
• Salary 31.50 hourly / 32 to 40 hours per Week
• Terms of employment Permanent employment Full time
• Day, Evening, Flexible Hours, Morning, Weekend
• Start date Starts as soon as possible
• Benefits: Other benefits
• vacancies1 vacancy

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Work setting

• Relocation costs not covered by employer
• Consulting firm

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Jira
• Device drivers
• Networking software
• Networking hardware
• Internet
• Servers
• Desktop applications
• File management software
• Programming software
• Web service design
• Programming languages
• Software development
• Wireless networks

Additional information

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Other benefits

• Learning/training paid by employer
• Other benefits
• Parking available

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Mature workers, Veterans, Visible minorities, Youth

Who can apply to this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates with or without a valid Canadian work permit.

How to apply

By email

mevisconsulting@gmail.com