Work setting

• Consulting firm

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Servers
• Desktop applications
• File management software
• Security software
• TCP/IP

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Sitting

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player