Work setting

• Help desk

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Security software
• Programming software
• Database software
• Software development
• MS Windows
• SQL
• Spreadsheet
• WordPress

Additional information

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Repetitive tasks
• Physically demanding
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Organized
• Ability to multitask
• Time management
• Honesty