English
College/CEGEP
1 year to less than 2 years
Retail business
Manage staff and assign duties
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Determine merchandise and services to be sold
Locate, select and procure merchandise for resale
Develop and implement marketing strategies
Plan budgets and monitor revenues and expenses
Determine staffing requirements
Resolve issues that may arise, including customer requests, complaints and supply shortages
Recruit, hire and supervise staff and/or volunteers
Supervise office and volunteer staff
Plan, organize, direct, control and evaluate daily operations
5-10 people
Fast-paced environment
Tight deadlines
Attention to detail
Efficiency
Positive attitude
Proactive
Time management
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Team player
Ability to multitask