Job Description
Job Description
Salary: $28.85 / hour
Location: unit 12,5266 General Rd., Mississauga ON L4W 1Z7
Vacancies: 1
Terms of employment: Permanent, Full time 35 hours/week
Start Date: As soon as possible
Employment conditions: Day, Overtime
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
Supervision
- 1 to 2 people
Experience and specialization
Computer and technology knowledge
- JavaOS
- Networking software
- Networking security
- Internet
- Servers
- Word processing software
- Presentation software
- Programming software
- Software development
- MS Office
- MS Windows
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
How to apply
By email
