Company & Job Description

Walter Products is a major wholesale supplier of scientific products throughout North America, and has been serving the educational, medical and industrial sectors since 1987. Our company is committed to providing quality and top-performing products that are competitive within the industry. We offer competitive pricing on various scientific products including microscopes, balanaces, and anatomical models. laboratory equipment and we continue to expand our current product line.

Job Location

5420 Outer Dr

Old Castle, ON

N9G 0C3

Terms of Employment

Permanent; Full-time

Wage & Benefits

$30.00/hour, 30 to 40 hours per week

Vacation & paid time off

Key Responsibilities

1. Offer technical support to users encountering hardware, software, or network-related issues; troubleshoot problems and guide users through solutions over the phone, via email, or in person.
2. Manage and supervise the processes in the installation, configuration, and setup of computer systems, software applications, and peripheral devices such as printers, scanners, and routers. Ensure compatibility and optimal performance.
3. Conduct routine maintenance tasks such as updates, patches, and system upgrades to keep systems secure and running efficiently.
4. Develop and deliver user training sessions to educate users on software applications, systems, and best practices. Create user manuals, guides, and documentation to aid in troubleshooting and user self-help.
5. Analyze and diagnose technical problems reported by users, utilizing diagnostic tools and techniques to identify root causes. Provide timely resolution or escalate complex issues to higher-level support teams if necessary.
6. Document support interactions, including issues reported, actions taken, and resolutions provided. Keep accurate records to track trends, identify recurring issues, and improve support processes.
7. Participate in quality assurance testing of new software releases, updates, or system configurations to identify potential issues or compatibility issues. Provide feedback to improve product quality and usability.
8. Continuously update technical knowledge and skills to keep pace with advancements in technology, software applications, and support tools.

Qualifications & Skills

• A college diploma in computer, programming, network, or IT-related fields is required. Higher education will be an asset.
• Minimum 1 year of work experience in computer, systems, hardware, or other IT/technical support capacity is required.
• Solid IT knowledge and ability to troubleshoot software/hardware issues and perform software/hardware troubleshooting steps.
• Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent verbal, and written communication skills; must be a team player with excellent interpersonal skills.
• Excellent customer service skills with the ability to effectively communicate technical information to non-technical users
• Must be able to effectively work under pressure, tight deadlines, and without direct supervision.
• Ability to manage multiple priorities and duties in providing technical assistance.

How to Apply

If you think you may be a great fit with our team, please send your resume by email to iyeung@walterproducts.com with the subject of “IT Support Technician”. We thank everyone in advance for their interest in this job opportunity; however, only those candidates under consideration will be contacted directly.