Responsibilities

Tasks

• Supervise other workers
• Establish and implement policies and procedures
• Train, direct and motivate staff
• Record and prepare minutes of meetings, seminars and conferences
• Plan, develop and implement recruitment strategies
• Schedule and confirm appointments
• Manage contracts
• Answer telephone and relay telephone calls and messages
• Answer electronic enquiries
• Compile data, statistics and other information
• Respond to employee questions and complaints
• Order office supplies and maintain inventory
• Plan, organize, direct, control and evaluate daily operations
• Greet people and direct them to contacts or service areas
• Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
• Set up and maintain manual and computerized information filing systems
• Type and proofread correspondence, forms and other documents

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• MS Word
• Accounting software

Area of specialization

• Correspondence
• Reports and records
• Contracts
• Statistics
• Invoices

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Repetitive tasks