Work setting

• Transportation
• Relocation costs not covered by employee

Job Duties 

Managing Dispatch Operations: The primary duty is to oversee and manage the daily operations of the dispatch department. This includes coordinating the scheduling of deliveries, pickups, or services to ensure efficient use of resources.

Team Supervision: Supervising and leading a team of dispatchers or drivers. This involves hiring, training, and performance management to ensure the team operates effectively and efficiently.

Route Planning: Planning and optimizing delivery routes to minimize travel time, reduce fuel costs, and maximize efficiency. This may involve the use of software and GPS systems.

Dispatching: Assigning tasks and dispatching drivers or service personnel to specific jobs or locations. Ensuring that drivers have all the necessary information and resources to complete their assignments.

Communication: Maintaining clear communication channels with drivers, customers, and other departments within the organization. Keeping everyone informed of any changes or delays in schedules.

Tracking and Monitoring: Using tracking systems and software to monitor the progress of deliveries or service calls. Addressing any issues or delays in real-time and making necessary adjustments.

Customer Service: Handling customer inquiries, complaints, or requests related to deliveries or services. Ensuring a high level of customer satisfaction and resolving issues promptly.

Documentation: Maintaining accurate records of dispatch activities, including delivery receipts, driver logs, and dispatch reports. Ensuring compliance with regulations and company policies.

Safety Compliance: Enforcing safety protocols and regulations to ensure the safety of drivers and the public. This includes monitoring driver compliance with hours of service regulations and safety procedures.

Resource Allocation: Managing resources such as vehicles, equipment, and personnel to meet operational demands efficiently. This may involve making decisions about equipment maintenance and repair.

Problem Solving: Handling unexpected issues, such as vehicle breakdowns, traffic delays, or weather-related disruptions. Finding solutions to keep operations running smoothly.

Cost Management: Monitoring and controlling expenses related to dispatch operations, including fuel costs, maintenance expenses, and labor costs.

Reporting: Generating regular reports on dispatch performance, including key performance indicators (KPIs) such as on-time delivery rates, driver productivity, and cost metrics.

Continuous:  Improvement: Identifying opportunities for process improvement and efficiency enhancements within the dispatch department. Implementing changes to optimize operations.

Regulatory Compliance: Ensuring compliance with relevant laws and regulations governing transportation, including permits, licenses, and safety standards.

How to apply

By email

accounting@ontariotransway.com

How-to-apply instructions

Here is what you must include in your application:

• Cover letter