Courtyard Prince George is looking for a full time employee to work at their location in Prince George as a Duty Manager.

Prince George Hotel Ltd. Partnership Dba Courtyard Prince George
900 Brunswick Avenue, Prince George, B.C
V2L 2C3

Compensation:
$20.50/hour for 32-40 hours a week

Terms of Employment:
Permanent, Full time, Part Time, Extended working hours, weekends

Courtyard Prince George is recruiting for a full-time Duty Manager to join our
growing team! This role is focused on providing superior guest service and creating a memorable
experience for our guests. If you are enthusiastic, guest focused and goal oriented, this could be your
opportunity to be part of the Courtyard team!

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Providing leadership on behalf of the Front Office Supervisor and other departments
Assists all departments in resolving guest issues and communicates the incident and result back to the management team
Patrolling hotel including lobby and all entrances, restrooms, banquet areas, elevators,
underground parking and guest corridors
Provide solutions to problems for guests, associates and management
Provide exceptional customer service to all hotel guests to make their stay as comfortable and accommodating as possible while achieving team and brand goals
Provide the essential functions of checking a guest in/out
Perform sales and customer service functions related to guest registration, reservations or redirecting the conversation to the appropriate personnel in the hotel
Balancing cash and reconciling credit/debit transactions
Answering and transferring phone calls
Process nightly audit, reviewing and verifying daily transactions
Maintain accurate report of receipts and deposits
Participate in monthly health and safety meetings
Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail
service, and other clerical duties
Clean, organize, and maintain lobby area (coffee tables, doors, windows, etc. as necessary).
Communicate with Executive Housekeeper regarding early and late check-ins, check-outs,
stay-overs, and special requirements for amenities
Performs any and all other tasks assigned for the success of the hotel

QUALIFICATIONS AND SKILL REQUIREMENTS:
Previous hotel front desk or customer service experience required
Ability to resolve guest issues or concerns and deal with unpredictable variables in situations
Ability to communicate effectively verbally, in writing, and excellent telephone skills
Ability to work in a fast-paced, high-energy and demanding work environment
Good time management skills, multi-tasking ability, ability to prioritize and coordinate details
Flexibility to adjust work priorities as necessary
Practice safety standards at all times, knowledgeable of hotel fire alarm system/panel and
emergency procedures
Computer skills and technical aptitude