Job Description
Overview
Safina Textiles has been part of the used clothing market since 2018. We collect old clothes, sort them into categories and grade them before packaging. Our clothes find new homes in Africa, Asia - India, and other countries, serving a sustainable future by repurposing some even into cleaning rags.
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking security
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Mail server software
- Web service design
- Database software
- MS Windows
- Wireless networks
Additional information
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Ability to multitask
Languages
- English
Education
- Bachelor's degree
Experience
- 2 years to less than 3 years
