Duties/Tasks:

• Provides day-to-day leadership to ensure a high-performance, customer service-oriented work environment that supports achieving the company’s objectives, mission and values.
• Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives.
• Provides coaching and guidance for performance improvement and development; directs and oversees the training of new representatives.
• Plans and implements work programs and customer service activities: Modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality, and timeliness.
• Write and conduct formal performance appraisals: participates in various personnel actions, including hiring, counseling, training, promotion, discipline, and termination.
• Maintains and directs the daily activities such as billing, final billing and work orders, returned items, phones, counter, reception, and any departmental duties.
• Oversees and performs maintenance on the records of past due accounts; reviews delinquent bill reminders
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in utility billing and customer service; directs and participates in incorporating new developments into program areas, as appropriate. 

 Requirements:

• College/CEGEP; degree in Business Administration, Public Administration, or a related field.
• 2+ years of work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient computer skills.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.

Location: Georgetown, ON, L7G 4S7

Salary: $33.50 per hour for 35 hours per week

Number of vacancies: 1

Overtime: 1.5 times of gross pay after completion of 44 hours

Vacation Pay: 4% on every pay period

Job Type: Permanent employment 

Send your resume at:  niftyfreightcarriers88@gmail.com