Tasks

• Manage difficult situations with customers
• Perform general office duties
• Sell travel products and travel insurance
• Prepare marketing materials
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Calculate costs, process refunds and attend to other financial transactions
• Attend to cancellations and schedule changes
• Develop contact lists
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products

Experience and specialization

Computer and technology knowledge

• Travel software packages
• MS Office
• Sabre

Travel bookings

• Business travel
• Government travel
• Leisure travel
• Individual travel
• Group travel
• Domestic travel
• International travel
• Adventure travel
• Cruise ship

Type of experience

• Call centre

Geographical areas of specialization

• Canada
• United States
• Western Europe
• Central Europe
• Eastern Europe
• Northern Europe
• Mexico and Central America
• South America
• Caribbean
• Africa
• North Pacific
• South Pacific
• Asia

Area of specialization

• Sales

Economic specialization

• Retail business

Additional information

Work conditions and physical capabilities

• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Work under pressure
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Commission
• Registered Retirement Savings Plan (RRSP)

How to apply

By email

ota@canada-one.com

How-to-apply instructions

Here is what you must include in your application:

• Proof of the requested certifications
• Cover letter
• References attesting experience