Job Description
Technical Support Representative
Posted by IQ Interactive Inc.
Place: Edmonton, AB
Job details
Wages: CAD $ 30.00 hourly for 30 to 40 hours per week
Job Position: Permanent employment Full time
Timings; Day, Shift, On Call, Flexible Hours
Starts: as soon as possible
Vacancies-2
Overview
Languages
English
Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
Work setting
Computer hardware or software retailer/wholesaler
Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Perform Web-server backup and recovery operations
Additional information
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks Attention to detail
Personalsuitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication Organized
Team player
How to apply
By email
How-to-apply instructions
Here is what you must include in your application:
- Cover letter
- References attesting experience
