Location: Mississauga, ON L5N 8P7

Salary: $25.00 per hour for 35 hours per week

Number of vacancies: 1

Overtime: 1.5 times of gross pay after completion of 44 hours

Vacation Pay: 4% on every pay period

Job Type: Permanent employment

Job Responsibilities:

• Supervising the floor during meal periods to ensure that all Canadian standards and steps of service are met through all guest’s interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Assist in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
• Observe performance and encourage improvement where necessary.
• Ensure compliance of all regulatory, safety and security requirements.
• Conducting training sessions for staff on customer service standards, etiquette and product knowledge.
• Continuously providing feedback to improve individual and team performance.
• Handling customer inquiries, complaints and feedback with professionalism and empathy.
• Enforcing and maintaining high service standards to meet or exceed customer expectations.
• Communicating effectively with kitchen staff to ensure timely and accurate food service.
• Creating and managing work schedules to ensure adequate coverage.

 Eligibility Requirements:

• A high school diploma or equivalent is preferred.
• Typically, 2-3 years of hands-on experience in some food chain or related industry.
• Effective English communication skills, both written and verbal, for collaborating with team members.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills

 Send your resume to balwindersingh1b@outlook.com to apply for the job.