User support technician

Home User support technician

User support technician

Posted by: Nextgen System Canada

Job Description

Location: 53 St Regis Cres S. suite 201D, North YorkON M3J 1Y8

Salary: $28.85/Hour

Terms of employment: Permanent, Full time 37.5 hours/week

Start date: As soon as possible

Employment conditions: Day, Morning, Overtime

 

Overview

Languages

English

Education

  • College/CEGEP

Experience

1 year to less than 2 years

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

  • 3-4 people

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Physically demanding
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sound discrimination
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneeling

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

How to apply

By email

nextgensystemca@outlook.com

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