Job Description
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
Responsibilities
Tasks
- Maintain work records and logs
- Monitor personnel workloads and locations
- Provide customer service
- Advise vehicle operators of traffic and other problems
- Dispatch personnel according to schedules and work orders
- Dispatch personnel as required by emergency situations
- Follow-up on issues with work orders
- Keep track of shipments
- Knowledge of highway trucking and associated rules and regulations
- Maintain vehicle operator work records
- Operate radio equipment
- Process and transmit information and instructions to co-ordinate the activities of vehicle operators and crews using dispatching equipment
- Respond to urgent calls from individual who find themselves in life threatening situation and who require assistance
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
- Contact customers to deliver requested wakeup calls
Experience and specialization
Computer and technology knowledge
- Monitoring and tracking software
- Word processing software
- Electronic mail
- Electronic scheduler
- Spreadsheet
- Switchboard 1-25 lines
- Internet
- MS Windows
Additional information
Work conditions and physical capabilities
- Ability to work independently
- Attention to detail
- Fast-paced environment
- Repetitive tasks
- Tight deadlines
- Work under pressure
